Enter your order details
Cozey Account Perks
Manage your orders
Manage your orders
After placing an order, track your delivery status, see information about your 30-day risk-free trial, and access self-serve options like cancellations and returns.
Manage your items
Manage your items
Further familiarize yourself with your purchased items - download assembly guides, view warranty information, and access helpful links.
Curate your wish list
Curate your wish list
Is your heart set on that special item? Save it to your wish list by clicking on the heart icon while browsing.
Get personalized support
Get personalized support
Find contextual answers to questions about your orders or items from within the portal. Plus, contacting support is always just a click away.
Manage your orders
Manage your orders
After placing an order, track your delivery status, see information about your 30-day risk-free trial, and access self-serve options like cancellations and returns.
Manage your items
Manage your items
Further familiarize yourself with your purchased items - download assembly guides, view warranty information, and access helpful links.
Curate your wish list
Curate your wish list
Is your heart set on that special item? Save it to your wish list by clicking on the heart icon while browsing.
Get personalized support
Get personalized support
Find contextual answers to questions about your orders or items from within the portal. Plus, contacting support is always just a click away.
Manage your orders
Manage your orders
After placing an order, track your delivery status, see information about your 30-day risk-free trial, and access self-serve options like cancellations and returns.
Manage your items
Manage your items
Further familiarize yourself with your purchased items - download assembly guides, view warranty information, and access helpful links.
Curate your wish list
Curate your wish list
Is your heart set on that special item? Save it to your wish list by clicking on the heart icon while browsing.
Get personalized support
Get personalized support
Find contextual answers to questions about your orders or items from within the portal. Plus, contacting support is always just a click away.
Manage your orders
Manage your orders
After placing an order, track your delivery status, see information about your 30-day risk-free trial, and access self-serve options like cancellations and returns.
Manage your items
Manage your items
Further familiarize yourself with your purchased items - download assembly guides, view warranty information, and access helpful links.
Curate your wish list
Curate your wish list
Is your heart set on that special item? Save it to your wish list by clicking on the heart icon while browsing.
Get personalized support
Get personalized support
Find contextual answers to questions about your orders or items from within the portal. Plus, contacting support is always just a click away.
Can I change my shipping address?
To make changes to your shipping address after ordering, make sure to contact our Customer Happiness Team before it is shipped. We cannot guarantee that changes will be accepted, but please contact our Customer Happiness Team at support@cozey.ca and we will do our best to accommodate you.
Do I have to be home for the Delivery?
No need to be home on delivery day. You will receive an 'Out for delivery' notification from the delivery partner. Couriers will leave the boxes at your doorstep, welcoming you once you're back.
What can I expect when my order is delivered?
When your order arrives, you can expect multiple boxes left on your doorstep depending on the number of seats you have. Every seat, pair of arms, and ottoman comes in its own box. Our boxes have handles for convenient moving. Our assembly is tool-free and everything you need is inside the boxes.
I live in a building - Will couriers bring the boxes to my unit?
Couriers may bring boxes to the unit door if it's reasonable to do so. In any cases where that is not possible, they will leave them in the entrance or lobby of the building in a safe location. If they are unable to leave the boxes safely, they will reattempt delivery on the next business day. Please keep in mind that every building is different and that couriers are doing their best to deliver your packages.
Will you carry my boxes inside my home?
Though our couriers do not deliver packages inside your home, the boxes are conveniently sized to move easily and fit through any door. While it's always nice to have someone help you, it can be done alone.
How do I return a product?
If a Cozey product is not right for you, you can contact us with your order number and reason for the return. Our Customer Happiness team will send you a return label with instructions on how to proceed.
Do I need to keep original packaging boxes to return a Cozey sofa?
Keeping the original boxes is required for all returns. Keeping your boxes also make moving in the future a lot easier! We cannot accept returns in non-Cozey boxes. If you do not have them, please reach out to us at support@cozey.ca so we can assist you. We can send new ones to you for a shipping and handling fee, deducted from your total refund.