About CozeyProtection+
Coverage
CozeyProtection+ offers comprehensive coverage for your furniture, ensuring your investment is protected against unforeseen accidents and wear. By purchasing the CozeyProtection+ Protection Plan, you agree to the terms and conditions outlined in this policy.
Duration of coverage
CozeyProtection+ provides peace of mind by extending coverage to all damage not covered by our standard manufacturing warranty. Coverage is available for three years following the delivery of your covered purchase. Coverage is non-transferable, and claims must be made using the same email account used for the purchase. This premium coverage ensures your furniture remains in great condition for years to come.
Replacement fees
Purchases covered by CozeyProtection+ can receive replacements for fabric damage, including stains and rips, and damaged modules, such as accidental module breaks, with a flat rate of $49 per module or part replaced. Over the three-year coverage period, you can replace the same number of modules as originally purchased.
Replacements Process
To file a claim, contact support@cozey.com and provide pictures and a description of the issue. Claims will be reviewed within 24 hours. Claims must be made using the same customer account and email used to purchase the premium coverage. There are no additional fees or deductibles apart from the $49 flat fee per module or cushion replacement. The number of claims is limited to the original number of modules received.
Support documentation
You are required to provide adequate documentation when filing a claim. This includes pictures, videos, and a detailed description of the damage when requested. This documentation helps us ensure a quick and efficient replacement process.
Product review
Our standard warranty covers manufacturing defects, while our premium CozeyProtection+ coverage extends protection to all other damages. This plan allows you to enjoy your sofas for years, knowing you can replace damaged modules affordably and easily.
Eligibility & Availability
Initially, this program will be available exclusively in United States and will cover Cozey Sofas, Sections, and Sofa-Beds only. CozeyProtection+ coverage on eligible products can be purchased from the product page and in the cart before checkout. Coverage can also be purchased before the shipment of your eligible order by reaching out directly to our Customer Happiness Team. Coverage is non-transferable, and claims must be made using the same email account used for the purchase.
Limitations & Restrictions
The CozeyProtection+ plan covers only the modules purchased with the plan and is not transferable if you sell or give away your purchase. Coverage begins at shipping and lasts for three years. It is not available for customers outside United States or if you move to a different country. Any modifications to the sofa post-purchase will only be covered if they fall within the original modules covered. CozeyProtection+ does not cover commercial purchases or damages caused by fires, floods, or other natural disasters.
CozeyProtection+ can be cancelled within our 30-Day Risk-Free Trial. Eligible returns of entire purchases covered by CozeyProtection+ will also receive a refund for the premium coverage cost. Partial returns of purchases covered by CozeyProtection+ are not eligible for reimbursements of premium coverage if the covered tier is modified.
