Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole module.

From the day you receive your Cozey product, you have 30 days of risk-free trial. If it doesn’t fit your needs, we will take it back for free. Simply keep the original boxes and contact us at support@cozey.ca.

Shipping times vary depending on stock availability, but delivery is typically expected within a few days once your order is shipped. You can find delivery estimates specific to your location below the “Add to Cart” button on each product page. Additional costs and delivery times may occur in very rural areas inaccessible to our delivery partners.

We offer free shipping across all 10 Canadian provinces. Some exceptions may occur in very rural areas inaccessible to our delivery partners.

We always offer our best pricing thanks to our direct-to-consumer business model. You can always check out our Refurbished page which offers lightly-used models at 15% off. Furthermore, to provide you greater payment flexibility, we’ve partnered with Affirm to offer accessible financing plans for everyone. Learn more and pre-qualify on our Financing page.

In true Cozey fashion, we offer payment options that suit your needs. Our financing partner, Affirm, affords you greater flexibility in your payments without hard credit checks or fees.