From the day you receive your Cozey product, you have 30 days of risk-free trial. If it doesn’t fit your needs, we will take it back for free. Simply keep the original boxes and contact us at support@cozey.com.

Returns with Cozey are completely free of charge during your 30-day risk-free trial period, provided that the items are returned in their original packaging. Our furniture is shipped in custom-designed boxes that ensure the product's protection and facilitate easier shipping. To qualify for a free return, please ensure that you repack the items in these original boxes. If the return is initiated without the original packaging, or if the product is returned with significant damage, we may either decline the return or charge a return fee, which is 15% of your order's value. For replacement boxes or further inquiries about return policies and fees, reach out to us at support@cozey.com.

If a Cozey product is not right for you, you can contact us directly at support@cozey.com with your order number and reason for the return. Our Customer Happiness team will send you a return label with instructions on how to proceed. For more information, visit our Returns page.

Once we receive the product, our Quality Assurance Team will inspect it to ensure there is no customer-caused damages or modifications. From then, please allow 3-7 business days for the refund to be processed.

Keeping the original boxes is required for all returns. Keeping your boxes also make moving in the future a lot easier! We cannot accept returns in non-Cozey boxes. If you do not have them, please reach out to us at support@cozey.com so we can assist you. We can send new ones to you for a shipping and handling fee, deducted from your total refund.