To make changes to your shipping address after ordering, make sure to contact our Customer Happiness Team before it is shipped. We cannot guarantee that changes will be accepted, but please contact our Customer Happiness Team at support@cozey.ca and we will do our best to accommodate you.

No need to be home on delivery day. You will receive an 'Out for delivery' notification from the delivery partner. Couriers will leave the boxes at your doorstep, welcoming you once you're back.

When your order arrives, you can expect multiple boxes left on your doorstep depending on the number of seats you have. Every seat, pair of arms, and ottoman comes in its own box. Our boxes have handles for convenient moving. Our assembly is tool-free and everything you need is inside the boxes.

Couriers may bring boxes to the unit door if it's reasonable to do so. In any cases where that is not possible, they will leave them in the entrance or lobby of the building in a safe location. If they are unable to leave the boxes safely, they will reattempt delivery on the next business day. Please keep in mind that every building is different and that couriers are doing their best to deliver your packages.

Though our couriers do not deliver packages inside your home, the boxes are conveniently sized to move easily and fit through any door. While it's always nice to have someone help you, it can be done alone.

If a Cozey product is not right for you and still within its 30-day risk-free trial, you can take advantage of your Cozey account to manage your order and start a return; you can create an account, or simply log in if you already have one. You can also always contact us directly at support@cozey.ca with your order number and reason for the return. Our Customer Happiness team will send you a return label with instructions on how to proceed.